Privacy Policy
This Privacy Policy explains how CareMotion collects, uses, discloses and protects your information when you visit our website or use our home healthcare services in Kolkata and North 24 Parganas.
Last updated: November 26, 2025
Information We Collect
We collect information that you voluntarily provide to us and data that is automatically collected when you use our website or services.
Personal Information
- Full name, phone number, email address and city/area of residence.
- Details shared through enquiry or booking forms (for example: preferred service, patient age, basic medical concerns).
- Any medical or health information that you choose to share with us to help us understand your needs.
- Communication records, including messages, call notes or emails exchanged with our team.
Usage Data
When you visit our website, certain information is collected automatically, such as: IP address, browser type, device information, pages visited, time spent on pages and site navigation paths. This helps us understand how visitors use our site and improve the user experience.
How We Use Your Information
We use the information we collect only for legitimate purposes related to providing and improving our services.
Primary Uses
- To respond to your enquiries and provide information about our services.
- To schedule, manage and deliver physiotherapy at home, nursing and related care services.
- To improve our website, services and communication based on feedback and usage patterns.
- To send important updates, appointment reminders or service-related notifications.
- To comply with applicable laws, regulations or legal requests.
Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the limited situations described below:
- With trusted service providers and healthcare professionals who assist in delivering services to you, under appropriate confidentiality obligations.
- When required by law, regulation, court order or government authority.
- To protect the rights, property or safety of you, our team, other clients or the public.
We Never Sell Your Data
CareMotion does not sell, rent or trade your personal information to third parties for their marketing purposes.
Data Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Encryption & Secure Transmission
Where possible, data transmitted through our website is protected using secure connections (for example, HTTPS) to reduce the risk of interception.
Restricted Access
Access to personal information is limited to authorised staff and healthcare professionals who need it to provide services and support.
Your Rights
Subject to applicable laws, you may have certain rights regarding your personal information. You can always contact us to exercise these rights.
Right to Access
You can request information about what personal data we hold about you and how it is used.
Right to Rectification
If any of your information is inaccurate or incomplete, you can ask us to update or correct it.
Right to Erasure (Where Applicable)
In certain situations, you may request that we delete your personal data, subject to legal and operational requirements.
Cookies and Tracking
Our website may use cookies and similar technologies to improve user experience, analyse site usage and support certain features. You can control cookies through your browser settings, but disabling them may affect some parts of the site.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top will indicate when it was last revised. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, you can reach out to us using the details below or via the contact form on our website.